OBJECTIVES

Ensure compliance to customer requirements.
Quantification: Targeting at Zero customer complaints.
On-time Delivery of Services.
Quantification: Meeting 100 % Delivery schedule in all cases.
Continuous training and skills upgrade.
Quantification: 50 hrs per person per year of training.
Reducing Customer complaints to near zero by effective handling and corrective Actions.
Quantification: Rating – based on the project evaluation by the customer and customer complaints if any.
Ensure continuous improvement through periodic evaluation by the customer.
Quantification: Based on the rating from the customer by means of project evaluation form.

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